Privacy Policy
Last Updated: 4th September 2024
IndoAI Technologies Pvt. Ltd. (“we”, “our”, or “us”) is committed to safeguarding the privacy of users of the IndoAI Edge AI Camera App (the “App”). This Privacy Policy explains how we collect, use, and disclose your personal information when you use the App. By using the App, you agree to the terms and conditions of this policy. Please review this policy carefully.
1. Information We Collect
- Information You Provide to Us When you interact with our App, you may voluntarily provide the following types of information: Account Information:
- When you register an account with the App, we may collect your name, email address, phone number, company information, and other contact details.
- Feedback and Support Queries: If you contact us for support or feedback, we collect any data you provide regarding issues you’re facing or suggestions for improvements.
- Camera and AI Model Configuration Data: We may collect information regarding the configuration and setup of the AI camera and models in use
- Information We Collect Automatically
- When you use the App, we may automatically collect certain types of information, including:Device Information: We may collect information about the device you use to access the App, such as the hardware model, operating system version, IP address, MAC address, unique device identifiers, and network information.
- Usage Information: This includes details about how you interact with the App, such as the features you use, time spent, interaction logs, and in-app activity (e.g., the AI models you select, settings you adjust).
- Log Data: We may collect log files, which record details like IP addresses, device identifiers, timestamps, crashes, and system errors.
- Camera Data: If enabled, we collect video footage and images from your edge AI camera for real-time AI model processing. This data is processed on-device for performance and privacy purposes.
- Location Information With your consent, we may collect and process information about your device’s location to optimise camera positioning or for features that require location tracking (e.g., geofencing for security).
2. How We Use Your Information. We use the collected data for the following purposes:
- To Operate and Improve the App: We use your data to provide the core functionalities of the App, including setting up and managing your AI camera, and enabling seamless integration of AI models.
- Personalization: Tailor the AI models and App experience based on your usage, preferences, and industry-specific requirements.
- Real-Time AI Model Processing: Utilize camera feeds and configuration data to run AI models directly on the edge device, delivering real-time insights without needing to transmit sensitive data to external servers.
- Communication and Customer Support: Contact you via email, phone, or notifications to provide assistance, updates, and information regarding your use of the App.
- App Security and Fraud Prevention: Detect and prevent fraudulent activity, unauthorised access, or security breaches related to the App and associated devices
- Analytics: Analyse user behaviour and usage patterns to improve the functionality, performance, and overall user experience of the App.
- Compliance with Legal Obligations: Use your information to comply with applicable laws, regulations, and legal processes.
3. Sharing and Disclosure of Information We take the privacy of your personal data seriously and do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers that help us operate the App, such as cloud infrastructure providers, analytics providers, and customer support platforms. These service providers are bound by contractual obligations to safeguard your data.
- Legal Compliance: If required by law, we may disclose your data to comply with legal requests, such as responding to court orders, subpoenas, or government investigations.
- Business Transfers: If IndoAI Technologies is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. You will be notified if your data is transferred and becomes subject to a different privacy policy.
- Security and Legal Protection: We may disclose your information if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, illegal activities, fraud, or threats to the safety of any person or property.
4. Data SecurityWe implement industry-standard security measures to protect your personal data, including;
- Encryption: We use encryption techniques (e.g., HTTPS) to protect sensitive data in transit.
- Access Controls: Only authorized personnel and service providers have access to your personal data, and they are required to adhere to strict confidentiality agreements.
- On-Device Processing: Where possible, data such as video feeds and AI model results are processed locally on the edge device to enhance security and minimize the transmission of sensitive data.
- Despite our efforts, no method of data storage or transmission is 100% secure, and we cannot guarantee the absolute security of your information.
5. Data Retention : We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. The retention periods may vary depending on the type of data and the purposes for which it is used.For example:
- Account Information: Retained as long as your account is active or as necessary to provide you with services.
- Camera Footage: If collected, video footage and images are retained for a limited time for analysis and then deleted unless required for security or legal purposes.
6.Your Rights and Choices; You have several rights regarding the personal data we collect and hold about you:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccuracies or incomplete information.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to legal obligations.
- Right to Restrict Processing: You can ask us to restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You can request a portable copy of your data in a structured format.
- Right to Object: You have the right to object to the processing of your personal data in certain cases, such as for marketing purposes.To exercise any of these rights, please contact us using the contact details provided below.
7. Use of Cookies and Tracking Technologies; The App may use cookies, pixels, and other tracking technologies to collect information about how you interact with the App. Cookies help us:
- Improve the user experience by remembering preferences and settings.
- Analyze site traffic and usage patterns to optimize performance.
- You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the App.
8. Links to Third-Party Websites : The App may contain links to third-party websites or services. Please note that these third-party sites operate under their own privacy policies. We are not responsible for their practices, and we encourage you to review the privacy policies of any websites you visit through links on the App.
9. Children’s Privacy Our App is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us so that we can take appropriate action to delete that information.
10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. You are encouraged to review this policy periodically to stay informed about how we protect your information.
11. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
IndoAI Technologies Pvt. Ltd.
- Email: [email protected]
- Address: 15&16, B-Wing, 8th floor, City Vista, Downtown, Kharadi, Pune – 411014, Maharashtra
- Phone: +91-8208436017