How IndoAI Helped Multispeciality Hospital Automate Attendance, Secure Critical Zones, and Streamline Patient Flow
Multispeciality Hospital, a 150-bed facility located in a tier-2 city in North India, sees over 400 OPD patients daily and employs close to 250 permanent and part-time staff. The hospital includes ICUs, operation theatres, an in-house pharmacy, diagnostic labs, a blood bank, and three critical restricted-access areas.
While the hospital was known for its care quality, its operational visibility and security controls were fragmented. The management team knew that relying on CCTV and manual attendance registers was no longer viable.
“We had great doctors and decent infrastructure — but we lacked visibility. We didn’t know who had entered the ICU, whether a vendor had overstayed in a sterile zone, or if a visiting doctor even showed up on time.”
The Problem
Despite having cameras and biometric punch machines, the hospital faced multiple issues daily:
- No unified attendance system for permanent staff, visiting doctors, on-call nurses, vendors, or housekeeping staff.
- Unauthorized or accidental entry into restricted zones like ICUs, sterile corridors, and drug storage rooms.
- No real-time visibility into OPD patient movement, especially during peak hours.
- Patient attendants lingering in treatment zones beyond allowed limits.
- No centralized system to flag suspicious or loitering behavior across the hospital floors.
- Difficult to track external lab personnel or pharma reps moving around different departments.
How They Found Us
The hospital’s Chief Administrative Officer, Mr. Dinesh Joshi, heard about IndoAI from another facility in Pune that had recently adopted it to monitor ICU access and streamline OPD registration. He requested a demo.
We walked him through our multi-layered solution tailored specifically for healthcare — from facial-recognition-based staff tracking to zone-specific access control and smart patient footfall monitoring.
Our Approach
After an audit visit, we mapped the hospital into six distinct zones:
- Staff Entry & Exit
- OPD & General Patient Waiting
- Critical Areas (ICU, OT, Isolation Ward)
- Admin Block
- Vendor Loading/Unloading Area
- Cafeteria and Pharmacy Corridors
We installed 10 IndoAI Edge Cameras across these zones, all connected to a real-time IndoAI Command Dashboard accessible to both admin staff and security.
Key Use Cases We Activated
- Face-based attendance for doctors, nurses, admin staff, and technicians. No need to touch fingerprint machines or swipe cards.
- Face tagging for OPD patients and their attendants during registration. Their presence and movement were tracked only for the day.
- Visitor management for external vendors, pharmaceutical reps, medical waste disposal agents, and lab collection agents — all verified via facial check-in and check-out.
- Access control for restricted zones. Only authorized personnel could enter ICUs, OT, or medicine store others triggered an alert.
- Monitoring of patient attendants to ensure they did not overstay in sterile areas or enter diagnostic rooms unsupervised.
- Loitering alerts — the system automatically flagged people spending excess time near blood banks, billing counters, or medicine stores.
- Emergency detection — gestures like collapsed posture, waving hands near help desks, or raised arms were flagged for attention.
Challenges We Faced
Hospitals are sensitive environments, so privacy and trust were top concerns. Some senior consultants were initially uncomfortable with face tracking, assuming it was surveillance. We clarified that IndoAI only captures entry-exit events and zone activity, not private consultations or live treatment footage.
Another issue was mask-wearing, which interfered with some facial readings. IndoAI handled this with our mask-on recognition mode, optimized during the COVID-19 period.
We also had to design temporary access rules for patients, whose attendants needed limited-time movement across diagnostic zones.
Timeline
- Day 0: Live demo and requirement briefing
- Day 3: Site visit and hospital zoning plan finalized
- Day 7: IndoAI cameras installed
- Day 10: Staff and vendor onboarding completed via SMS/email links
- Day 13: OPD reception trained to tag patient faces during registration
- Day 15: IndoAI system fully live with all features activated
Real Benefits
Within the first two weeks of going live, hospital administration reported a major operational shift.
- Staff attendance compliance increased by over 40%, as facial logs were now tamper-proof and location-based.
- Vendor presence reduced from 3 hours to under 1 hour, as vendors were now auto-logged and tracked.
- Unauthorized zone entries dropped to near zero, as real-time alerts prompted immediate action.
- Patient crowding in diagnostic corridors reduced, thanks to better monitoring of attendants.
- A pharmacy theft incident was proactively flagged, as the loitering detection system sent a real-time alert.
“Earlier, we managed the hospital. Now, we understand it. IndoAI gave us visibility we didn’t know we were missing.”
Conclusion
Multispeciality Hospital moved from reactive operations to intelligent automation — without disrupting their daily clinical care. By combining face recognition, behavioral alerts, and zone-based access control, IndoAI helped them run a safer, more organized, and accountable facility.
If your hospital or healthcare facility is looking to improve staff tracking, patient flow, and operational safety — IndoAI is a solution that works in real life, not just on paper.
Want to see it live?
Book a free demo or site assessment now and discover how IndoAI can help your Hospital become smarter and safer.