Cancellation and Refund Policy
The terms hereof shall constitute IndaAI Technologies Private Limited’s (“Company”) cancellation and refund policy in relation to the Solutions rendered on the Website and mobile app (“Cancellation and Refund Policy”). Capitalised terms not defined herein shall have the meaning ascribed to them in the Terms of Use.
Cancellation and Refunds by the Company
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount. Some situations that may result in your order being cancelled include but are not limited to inaccuracies or errors in Solutions or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled by the Company after your credit / debit card has been charged, the said amount will be refunded to that credit / debit card account.
Cancellation by you
You agree and acknowledge that unless stated otherwise you are not entitled to cancel any orders made by you on this Website/mobile app. In the event you subscribe to any Solutions, the same may be cancelled by you one month prior to the provision of the Solutions, in such a case you will be refunded the entire amount on the pro-rata basis after deducting any bank charges that may have been applicable. Further during a period between one month and 14 days from when the Solutions are to be provided, if there is a cancellation request received, we may at our discretion refund 50% of the amount, after deducting any bank charges that may have been applicable, to you. A period of 14 days before the Solutions to be provided no request for cancelling will not be entertained by the Company.
In case of a monthly plan subscribed, If the cancellation of services is initiated within 14 days of service initiation date, 50% of the subscription amount excluding the bank and transaction fees will be refunded. Note: the transaction and bank charges are not refundable. Cancellation initiated after 14 days is not refundable.
In case of yearly subscription plan, the fund amount will vary as per the month and day the cancellation is initiated. The refund amount will be calculated as per pro rata basis.